The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer
Author: Jeffrey Liker
Manufacturer: McGraw-Hill
ListPrice: $30.00
Offer: $19.80
|
The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
Manufacturer: McGraw-Hill
ListPrice: $25.00
Offer: $16.50
|
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author: Renee Evenson
Manufacturer: AMACOM
ListPrice: $22.95
Offer: $15.61
|
Scrappy Project Management: The 12 Predictable and Avoidable Pitfalls Every Project Faces
Author: Kimberly Wiefling
Manufacturer: Happy About
ListPrice: $19.95
Offer: $18.13
|
Delivering Knock Your Socks Off Service
Author: Performance Research Associates
Manufacturer: AMACOM
ListPrice: $18.95
|
The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities (Wiley Desktop Editions)
Author: Douglas Brown
Manufacturer: Wiley
ListPrice: $42.50
Offer: $28.34
|
Fundamentals of Project Management (Worksmart)
Author: James P. Lewis
Manufacturer: AMACOM
ListPrice: $14.95
|
Coaching Knock Your Socks Off Service
Author: Ron Zemke
Manufacturer: AMACOM
ListPrice: $18.95
Offer: $16.12
|
Customer Service Skills for Success (Connect, Learn, Succeed)
Author: Robert W Lucas
Manufacturer: Career Education
Offer: $61.88
|
Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
Author: Kristin Anderson
Manufacturer: AMACOM
ListPrice: $17.95
Offer: $17.95
|
Essentials of Supply Chain Management, 2nd Edition
Author: Michael H. Hugos
Manufacturer: Wiley
ListPrice: $34.95
|
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
Manufacturer: AMACOM
ListPrice: $34.95
Offer: $23.07
|
Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Design
Author: Peter Merholz
Manufacturer: O`Reilly Media
ListPrice: $24.99
Offer: $16.40
|
Quality Management Demystified
Author: Sid Kemp
Manufacturer: McGraw-Hill Professional
ListPrice: $21.95
Offer: $14.18
|
Knock Your Socks Off Service Recovery
Author: Ron Zemke
Manufacturer: AMACOM
ListPrice: $17.95
Offer: $17.95
|
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
Author: Robert Bacal
Manufacturer: McGraw-Hill
ListPrice: $9.95
|
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
Manufacturer: AMACOM
ListPrice: $18.95
|
Sustaining Knock Your Socks Off Service
Author: Thomas K. Connellan
Manufacturer: AMACOM
ListPrice: $17.95
Offer: $17.95
|
